1. About Crystal Head Vodka
Crystal Head Vodka is a Canadian ultra-premium vodka brand known for its additive-free vodka expressions and distinctive skull-shaped glass bottle. The portfolio includes Original, made from Canadian corn; Aurora, made from English wheat; and Onyx, made from Blue Weber agave. The expressions are made in Canada and use Newfoundland water.
Crystal Head Vodka was founded by actor, musician and entrepreneur Dan Aykroyd together with American artist John Alexander. Their concept combined additive-free vodka with imaginative packaging and a bottle inspired by the legend of the thirteen crystal skulls.
Yes. Dan Aykroyd is a founder of Crystal Head Vodka and has played a central role in the brand since its launch. Artist John Alexander was also a founding creative partner and designed the iconic skull bottle.
Crystal Head Vodka launched in 2008, with its first release in Southern California in September of that year. The brand expanded into additional U.S. markets soon afterward.
Crystal Head Vodka is made in St. John’s, Newfoundland, Canada. The vodka expressions are blended with pristine Newfoundland water and produced under exacting quality-control standards.
Yes. Crystal Head Vodka is a Canadian vodka brand and is made in Canada. Crystal Head Original is crafted from Canadian corn, while all three core expressions are blended with water from Newfoundland, Canada.
The Crystal Head name reflects our distinctive head-shaped bottle and the founders’ inspiration from legends surrounding crystal skulls. The design was conceived as a head rather than simply a skull, representing life, creativity, power and enlightenment in the brand story.
The iconic Crystal Head Vodka bottle was inspired by the legend of thirteen crystal skulls. John Alexander designed the vessel, with creative input from Dan Aykroyd, as a head rather than a traditional skull – a symbol of life and a distinctive vessel for our additive-free vodka.
American artist John Alexander designed the Crystal Head Vodka bottle, with Dan Aykroyd contributing creative consultation. Alexander is known for portrait and landscape work represented in major museum and private collections.
The Crystal Head bottle is manufactured to exacting standards by leading glass manufacturers in Italy and in France. The complex bottle design took more than two years to develop.
Crystal Head Vodka differentiates itself through an additive-free approach, distinctive raw materials, Newfoundland water, multiple distillations and filtrations, and its recognizable skull-shaped bottle. Original is based on Canadian corn, Aurora on English wheat and Onyx on Blue Weber agave, giving each expression a different taste profile while remaining within the Crystal Head house style.
Yes. Crystal Head Vodka is a multi-award-winning brand. For example, at the 2022 San Francisco World Spirits Competition, Aurora received a Gold Medal and Original received a Silver Medal. At the 2022 San Diego International Wine & Spirits Challenge, Aurora received Best Vodka and Platinum recognition, while Original received Gold.
2. How Crystal Head Vodka Is Made
The production process depends on the expression. Crystal Head Original begins with high-quality Canadian corn that is distilled into a neutral spirit, distilled four times, blended with Newfoundland water and filtered seven times, including three filtrations through Herkimer diamond quartz crystals. Aurora uses English wheat and is distilled five times and filtered seven times. Onyx is crafted from Blue Weber agave and blended with Newfoundland water. No oils, sugars or additives are added to enhance or mask the taste.
Crystal Head Vodka uses different base ingredients for its three core expressions: Original is crafted from Canadian corn, Aurora from English wheat, and Onyx from premium Blue Weber agave sourced from a single farm in Mexico. All are blended with Newfoundland water.
Crystal Head Original Vodka is made from the high-quality Canadian “Peaches and Cream” corn sourced from Chatham, Ontario. Recognizable by its distinctive mix of yellow and white kernels, this variety of corn has a natural sweetness that contributes to the vodka’s exceptionally smooth character and subtle hints of vanilla.
Crystal Head Vodka is blended with pristine water from Newfoundland, Canada, a region known for having some of the purest water in the world. Located on an island off Canada’s Atlantic coast, Newfoundland is home to St. John’s, one of North America’s easternmost cities. This pristine Canadian water is an integral part of our production process and contributes to the clean, smooth character of Crystal Head Original, Aurora and Onyx.
Crystal Head Original is distilled four times. Crystal Head Aurora is distilled five times. Crystal Head Onyx is distilled a total of three times: twice through a copper pot and one time through a column still.
Crystal Head Original, Aurora and Onyx are filtered seven times, with three of those filtrations passing through layers of Herkimer diamond quartz crystals.
Herkimer diamonds are naturally occurring, double-terminated quartz crystals associated most famously with Herkimer County, New York. Crystal Head uses layers of Herkimer diamonds during its distinctive filtration process.
Filtration through Herkimer diamonds is one of the most distinctive elements of the Crystal Head Vodka production process. During the final stages of filtration, Crystal Head Original, Aurora and Onyx are filtered through layers of Herkimer diamonds. These diamonds are naturally formed quartz crystals renowned for their exceptional clarity. This unique filtration process helps remove impurities while imparting a subtle minerality, contributing to the clean, smooth character of the vodka.
In taste comparisons of vodka with and without the final Herkimer diamond filtration, tasters have preferred the filtered version, often describing it as smoother or better. The crystals add a subtle minerality to Crystal Head Vodka.
No. Crystal Head Vodka is completely additive-free. There is no glycerol, citrus oils, sugars or other ingredients to enhance or mask the taste of any of the Crystal Head vodka expressions.
Crystal Head vodka expressions are all sugar-free and no sugar is added to enhance or mask the taste.
No. Crystal Head does not add glycerol to the vodka. The additive-free philosophy specifically excludes glycerol, citrus oils, sugars and other ingredients intended to enhance or mask flavour.
Crystal Head Vodka does not add artificial flavours to its core vodka expressions. Original, Aurora and Onyx derive their individual flavour profiles from their raw materials and production processes rather than added flavouring.
3. Crystal Head Vodka Products
Crystal Head’s three core vodka expressions are Original, Aurora and Onyx. Original is crafted from Canadian corn, Aurora from English wheat and Onyx from Blue Weber agave. Special releases and limited editions are also available, though availability varies by market.
Crystal Head Original is our signature Canadian vodka, crafted from high-quality Canadian corn and blended with Newfoundland water. It is distilled four times and filtered seven times, including three filtrations through Herkimer diamonds. The tasting profile is silky and smooth, with delicate citrus on the nose, a hint of sweetness and vanilla, and a soft, creamy finish.
Crystal Head Onyx is an agave-based vodka launched in 2020. It is crafted with premium Blue Weber agave sourced from a single farm in Mexico and blended with Newfoundland water. Onyx is soft and smooth with spice and subtle sweetness, with notes of green grass, white pepper, citrus and the earthy character of agave.
Crystal Head Aurora is an additive-free vodka launched in 2016 and crafted from high-quality English wheat blended with Newfoundland water. It is distilled five times and filtered seven times, including three filtrations through Herkimer diamonds. Aurora is crisp, dry and bold, with floral aromas, anise, peppercorn and a clean, warming finish.
The primary difference is the base ingredient and resulting flavour profile. Original uses Canadian corn and is silky, smooth and subtly sweet with vanilla notes. Aurora uses English wheat and is drier, bolder and more peppery. Onyx uses Blue Weber agave and has earthy agave, green grass, citrus and white-pepper notes. All three are additive-free and blended with Newfoundland water.
Crystal Head does not produce flavoured vodka. Instead, each vodka expression develops its flavour character from a different raw material – Canadian corn, English wheat or Blue Weber agave – without added flavouring.
Taste depends on the expression. Original is silky and smooth with delicate citrus, sweetness and vanilla; Aurora is crisp, dry and warming with floral, anise and peppercorn notes; and Onyx combines soft texture with spice, subtle sweetness, green grass, pepper, citrus and earthy agave.
Crystal Head Original, Aurora and Onyx are 40% ABV (80 proof).
Crystal Head Vodka Original is available in 50 mL, 700 mL, 750 mL, 1 L, 1.75 L and 3 L formats.
Crystal Head Aurora is available in 50 mL (Tasting Experience Pack only), 700 mL, 750 mL, 1.75 L.
Crystal Head Onyx is available in 50 mL (Tasting Experience Pack only), 700 mL, 750 mL, 1 L.
Bottle sizes and expressions vary by market and retailer.
Choose based on the flavour profile and occasion you prefer. Original is the classic choice for a silky, smooth corn-based vodka; Aurora is a drier, bolder wheat-based expression; and Onyx offers a distinctive agave character with pepper, citrus and earthy notes. A 50 mL tasting trio is available in some markets and useful for comparing all three expressions side by side.
Crystal Head Vodka merchandise is not currently available for individual purchase through an official merchandise store. Our previous online merchandise store closed in December 2013, and there are currently no authorized dealers selling official Crystal Head Vodka merchandise.
However, select official Crystal Head Vodka branded merchandise is available as part of specially curated bundles offered through our online shop. Merchandise availability and bundle offerings may vary throughout the year.
The Crystal Head Vodka Lunar Series is a collection of limited-edition bottles inspired by the Chinese zodiac. The series launched with the Year of the Dragon, followed by the Year of the Snake, Year of the Horse, and the upcoming Year of the Goat.
Each Lunar Series release features our iconic Crystal Head skull bottle reimagined with a unique design celebrating the animal and symbolism associated with that Lunar New Year.
For more information about the collection and current releases, visit our Lunar Product page.
Every Crystal Head Vodka limited-edition bottle contains our Original Vodka. While the exterior designs, colours and artwork may change with each limited-edition release, the vodka inside remains the same award-winning Crystal Head Original Vodka.
Our limited-edition bottles offer collectors and Crystal Head fans unique designs while maintaining the same vodka they know and enjoy.
Over the years, Crystal Head Vodka has transformed its iconic skull-shaped bottle into a canvas for creativity, releasing a collection of limited-edition designs celebrating art, culture, individuality and special occasions.
Official Crystal Head Vodka limited-edition bottle and gift-pack releases include:
- John Alexander Artist Series No. 1 “Dancing on the Water Lilies of Life” – A hand-decorated and individually numbered collector’s bottle featuring artwork from Crystal Head co-founder and bottle designer John Alexander.
- Bone – A distinctive bone-inspired finish highlighting the form and detail of the iconic Crystal Head skull.
- Pride – The first rainbow Pride bottle, created to celebrate diversity, equality and freedom of expression.
- Paint Your Pride – A colourful interpretation of the Pride bottle featuring a vibrant paint-splattered design.
- Patriot Pack – A special gift pack featuring three 50 mL Crystal Head Original Vodka bottles in red, white and blue, presented together in a gift box.
- Canada Pack – A special gift pack featuring three 50 mL Crystal Head Original Vodka bottles in red, white and red, presented together in a gift box.
- Lunar Year of the Dragon – The first release in Crystal Head’s Lunar Series, inspired by the animals and traditions of the Chinese zodiac.
- Lunar Year of the Snake – The second collectible bottle in the Lunar Series.
- Lunar Year of the Horse – The third release in the Lunar Series.
- Camo – A limited-edition camouflage design bringing a bold new look to the iconic Crystal Head skull.
- Lunar Year of the Goat – The upcoming fourth release in the Crystal Head Lunar Series.
Every Crystal Head Vodka limited-edition bottle contains our Crystal Head Original Vodka. The Patriot Pack and Canada Pack also contain Original Vodka in three collectible 50 mL coloured bottles.
Crystal Head limited-edition bottles and gift packs are produced in select quantities, and availability varies by release and market. Many past editions are no longer available through authorized retailers.
Yes. Crystal Head Vodka typically releases special holiday gift packs and seasonal offerings each year, making our iconic skull-shaped bottles a unique gift for the holiday season.
Holiday releases vary from year to year and may include special packaging, gift boxes, glassware, accessories or other Crystal Head branded items paired with select bottles of Crystal Head Vodka.
Holiday gift packs can also vary by country and region, so a particular package or configuration available in one market may not be offered in another. Many holiday releases are produced for a limited time and are available only while quantities last.
Check with your local retailer or email info@crystalheadvodka.com for more information.
4. Dietary, Nutrition & Ingredient Questions
Yes. All three Crystal Head Vodka expressions – Original, Aurora and Onyx – are gluten-free. This includes Aurora, which is made from English wheat, because the finished vodka is distilled. Consumers with a medical condition or severe sensitivity should follow the advice of their healthcare professional.
Yes. Additive-free vodka is a core part of the Crystal Head philosophy. The no glycerol, citrus oils, sugars or other ingredients are added to enhance or mask the taste.
Yes. All three Crystal Head Vodka expressions – Original, Aurora and Onyx – are sugar-free. No sugar is added to enhance or mask the taste.
Crystal Head Vodka contains no carbohydrates.
All three Crystal Head Vodka expressions contain 70 calories per 1 oz. (30 mL) serving.
While Crystal Head Vodka is not officially certified vegan, no animal-derived ingredients or animal products are used in its production or filtration processes. Crystal Head Vodka is made without animal-based additives or processing agents, making it suitable for those following a vegan lifestyle.
Crystal Head Original and Aurora are Kosher certified.
Crystal Head Vodka is distilled multiple times, a process that breaks down proteins. Anyone with allergies, celiac disease or other dietary or medical concerns should consult a qualified healthcare professional and review current product information before consuming.
All Crystal Head vodka expressions are additive-free. Nothing is added to enhance or mask the taste. There is no glycerol, citrus oils, sugars or artificial flavouring added to Original, Aurora or Onyx.
5. How to Drink, Serve & Store Crystal Head Vodka
Crystal Head Vodka can be enjoyed neat, chilled, on the rocks or in cocktails. The best serving style depends on the expression and your preference: Original works well in classic vodka cocktails, Aurora brings a drier and bolder profile, and Onyx adds distinctive agave character to drinks such as a Martini, Paloma-style serve or Margarita-inspired cocktail.
Yes. Crystal Head Vodka can be served neat or chilled as well as mixed in cocktails. Original’s silky texture, Aurora’s drier wheat character and Onyx’s agave notes can be explored on their own before adding mixers.
Crystal Head Vodka may be served chilled if that is your preference, but chilling is not required. Cooler temperatures can soften the perception of alcohol, while serving closer to room temperature can make aroma and flavour differences between Original, Aurora and Onyx easier to notice.
A standard kitchen freezer is fine for chilling Crystal Head Vodka before serving. That said, avoid chest or deep freezers as these reach temperatures cold enough to freeze 40% ABV spirits, which can stress the glass and compromise the seal. For long-term storage, a cool, dark cabinet out of direct sunlight is best.
There is no single required serving temperature for vodka. Crystal Head can be served well chilled for a crisp, smooth experience or less chilled when you want to explore more of the spirit’s aroma and flavour. The ideal temperature is ultimately a matter of preference and cocktail style.
Crystal Head Vodka pairs with classic vodka mixers such as soda water, tonic, citrus, cranberry and ginger beer, as well as fresh juices, herbs and premium cocktail ingredients. Our recipe collection includes Martinis, a Caesar, Canadian Mule, Cosmos, Gimlets, Paloma-style drinks and other cocktails. Explore our full recipe collection here.
Crystal Head Vodka can be used in classic and contemporary vodka cocktails. Our recipe collection includes the OG Martini, Caesar, Canadian Mule, Crystal Cosmo, Onyx Martini, Onyx Gimlet, Onyx Paloma and other recipes designed for Original, Aurora and Onyx. Explore our full recipe collection here.
All three expressions can be used in cocktails, but each brings a different profile. Original is versatile for classic vodka drinks; Aurora’s drier, peppery wheat character works well in bold or aromatic cocktails; and Onyx’s Blue Weber agave character is particularly suited to cocktails that traditionally complement agave, citrus and spice.
Food pairing depends on the expression and serve. Clean vodka cocktails can pair well with seafood, smoked fish, salty appetizers and fresh or citrus-driven dishes, while Onyx’s agave and pepper notes can complement Mexican-inspired foods and grilled flavours.
Keep an opened bottle of Crystal Head Vodka tightly closed and stored upright in a cool, dark place away from direct sunlight and heat. Refrigeration is not required for shelf stability, although the vodka may be chilled before serving if preferred.
Unopened distilled vodka is very shelf-stable when stored properly. After opening, vodka does not spoil quickly like perishable food, but very long storage, repeated opening or a poor seal can gradually affect aroma and flavour. Keep the bottle tightly closed and away from heat and direct sunlight.
There is no short use-by period for an opened bottle of Crystal Head Vodka when it is stored properly. For best quality, keep the bottle upright, tightly sealed and away from heat and sunlight. Over a very long period, oxidation and evaporation can slowly alter the sensory profile.
6. The Crystal Head Bottle
The head-shaped Crystal Head bottle expresses our creative identity and was inspired by legends surrounding the crystal skulls. John Alexander and Dan Aykroyd envisioned a head as a symbol of life, creativity, power and enlightenment, creating distinctive packaging for our additive-free vodka.
The bottle is commonly described as skull-shaped, but the founders envisioned a head rather than a skull – a symbol of life inspired by themes of spiritual power and enlightenment.
The Crystal Head bottle was designed by American artist John Alexander, with creative consultation from Dan Aykroyd. The result became one of the most recognizable bottle silhouettes in the premium vodka category.
The Crystal Head Vodka bottle is produced by leading glass manufacturers in France and Italy.
The Crystal Head bottle design is exceptionally complex, and the development process took more than two years to complete the first prototype.
Crystal Head Vodka is presented in a distinctive glass bottle. Different expressions and limited editions use different decorative finishes, including Crystal Head Aurora’s iridescent finish and Onyx’s glossy black finish.
Absolutely. Designed as a standalone piece of art, the iconic skull bottle was crafted to be admired long after the vodka is enjoyed. Many collectors and fans repurpose their empty bottles as design centerpieces, floral vases, or custom lighting accents. If you choose to reuse your bottle for food or beverages, ensure it is thoroughly cleaned and handled with standard food-safety precautions. Please note that Crystal Head does not offer a bottle-return program or sell empty bottles directly.
The bottle is made from glass, which is widely recyclable, but acceptance of decorated glass, closures and bottle components varies by local recycling program. Check your municipality’s recycling rules and separate non-glass components where required.
The distinctive Crystal Head bottle can be reused for display, décor, flowers, creative projects or other non-commercial personal uses. For recycling, follow local rules for glass and remove components when required. Repurposed bottles are personal creative projects and are not Crystal Head products.
Many consumers collect Crystal Head bottles because of the distinctive head-shaped design, different finishes and limited-edition releases. Collectibility and resale value vary by edition, condition, rarity and market demand; Crystal Head does not guarantee secondary-market value.
No, Crystal Head Vodka does not sell empty bottles. Because the skull bottle is crafted as an artistic keepsake, we encourage you to enjoy the ultra-premium vodka inside first, then repurpose or display the glass bottle as a design piece. Full bottles are available through authorized spirits retailers and licensed e-commerce partners in your area.
Yes. Crystal Head has released limited-edition and special-design bottles, including Pride, artist-series and other decorated editions. Availability changes by market and season, so use the current Products, Shop, or Where to Buy pages for the latest assortment.
7. Buying Crystal Head Vodka
Crystal Head Vodka is available through authorized retailers in many markets and through the Crystal Head online shop where direct-to-consumer alcohol shipping is permitted. Use the Crystal Head “Where to Buy” tool to locate retailers, and the Shop page to see products currently available for online ordering in eligible U.S. states.
Yes, in eligible locations. The Crystal Head online shop offers bottles, bundles and tasting sets for delivery where alcohol e-commerce is legally permitted. Availability depends on destination, local law, retailer coverage and product inventory.
Yes, Crystal Head Vodka can be delivered to eligible residential addresses in supported U.S. states. Alcohol shipments require an in-person adult signature from someone age 21 or older with valid photo ID, so packages cannot simply be left unattended at the door.
Use our “Where to Buy” section to search for retailers in your area. Product selection can vary by store and market, so contacting the retailer before travelling is recommended.
Not to every U.S. state. The Crystal Head online shop ships to eligible U.S. destinations subject to local alcohol laws and retailer restrictions. Because shipping coverage changes, the current Shop page should be treated as the authoritative list at the time an order is placed.
We currently ship to the continental U.S. except AL, AK, AR, HI, MI, ME, MD, MS, MT, NE, NH, ND, SC, SD, TN, VA and UT. Shipping availability is subject to local laws and other restrictions and should be reviewed regularly.
We do not currently offer international shipping through our online shop. Customers outside our supported U.S. shipping area can use our “Where to Buy” tool to locate a retailer in their market.
Yes, where the online shop can legally ship alcohol to the recipient’s location. The recipient must meet the legal age requirement and someone age 21 or older with valid photo ID must be available to sign for the shipment.
You can place an order for delivery to another eligible U.S. state if the destination is supported by the Crystal Head online shop and local law permits the shipment. The recipient or another adult age 21+ must be available with valid photo ID to sign for the alcohol delivery.
For orders through the U.S. Crystal Head online shop, you must be at least 21 years old. Alcohol deliveries also require an adult age 21 or older with valid photo identification to sign in person.
No. The Crystal Head online shop does not ship alcohol orders to P.O. boxes, APO/FPO/DPO addresses, because an adult signature is required at delivery.
8. Shipping & Delivery
Online order fulfillment is between 1-3 business days, followed by approximately 1-7 business days in transit depending on location, for a typical total of 2-10 business days. In some cases delivery may take up to 14 business days. Carrier, weather, inventory and destination can affect timing.
U.S. online orders are shipped from a fulfillment center in Connecticut. Fulfillment locations may change as our retail and logistics network evolves.
Online order fulfillment typically takes 1-3 business days. Orders are generally fulfilled Monday through Friday during business hours and not on weekends or bank holidays.
Once your order has been fulfilled, a shipping label has been created and the package enters the carrier network, you should receive an email with tracking information. Check your promotions, junk and spam folders if you do not see the message.
Tracking information is sent after fulfillment and once the shipment has entered the carrier’s network. If you have not received a tracking email after three business days, check your spam or promotions folders and then contact shop@crystalheadvodka.com for assistance.
The exact carrier can vary by destination and fulfillment arrangement, so customers should rely on the carrier shown in their tracking email.
Someone age 21 or older with valid photo ID must be present to sign for an alcohol shipment. It does not necessarily have to be the person who placed the order, but the carrier cannot leave the package unattended without the required adult signature.
Alcohol shipments are subject to age-verification and delivery requirements. Crystal Head’s U.S. shop requires an in-person signature from someone age 21 or older and valid photo ID at delivery. This helps ensure that alcohol is not delivered to a minor or left unattended.
If an eligible adult is not available to sign for the shipment, the carrier will make additional delivery attempts. After repeated unsuccessful attempts, the shipment may be returned to the fulfilling retailer. Monitor your tracking information closely and use the carrier’s available delivery-management options.
Consider a carrier pickup location if no adult 21+ will be available during normal delivery hours. Whether a specific alcohol shipment is eligible to be held or redirected depends on the carrier and shipment, so use the options shown in your tracking information.
No. Crystal Head alcohol shipments cannot be left unattended because an adult signature is required. A person age 21 or older must be present with valid photo identification to accept the delivery.
Crystal Head Vodka is a highly stable spirit and is not typically affected by normal seasonal temperature changes during shipping. Because of its alcohol content, vodka has a much lower freezing point than water and would require exposure to extremely cold temperatures for an extended period to freeze.
Similarly, brief exposure to warm weather during transit is unlikely to affect the quality or safety of the vodka. However, prolonged exposure to extreme temperatures may potentially affect the bottle, closure, packaging or overall condition of the shipment.
During periods of extreme heat, cold or severe weather, we recommend monitoring your tracking information and arranging for prompt receipt of your order to minimize the amount of time your package remains in a delivery vehicle or exposed to outdoor conditions.
9. Orders, Changes, Problems & Returns
Order changes are limited once an order has been placed. Products cannot be added to or removed from an existing order once it has been placed. If you notice a problem, contact shop@crystalheadvodka.com as soon as possible, although a change cannot be guaranteed once fulfillment has begun.
All sales are final, and order cancellation is not guaranteed. If you made an error, contact shop@crystalheadvodka.com immediately; however, cancellation may not be possible once an order has entered fulfillment.
If you entered the wrong delivery address or will not be able to sign for the shipment, contact shop@crystalheadvodka.com as soon as possible. Address changes cannot be guaranteed once an order has been processed or entered the carrier network.
No. Products cannot be added to an order once it has been placed. A separate order may be required for additional products.
No. Products cannot be removed from an order after it has been placed. Contact shop@crystalheadvodka.com promptly if you believe there is an order error.
No. Returns are not accepted because alcohol products cannot be shipped back by the final customer. If an item arrives damaged, incorrect or missing, contact shop@crystalheadvodka.com within the stated reporting window so the issue can be reviewed.
All sales are generally final, but Crystal Head may replace or refund products that are defective, damaged, incorrect or missing after the required evidence is reviewed. Approved refunds are applied to the original payment method. Shipping costs and taxes may be treated differently for undeliverable or returned-to-sender orders.
Email shop@crystalheadvodka.com promptly with a description of the issue and clear photographs of the damaged product and packaging. Please report damaged, incorrect or missing items within three days of receiving the shipment so the Customer Service Team can review the claim and determine next steps.
Contact shop@crystalheadvodka.com within three days of receiving the shipment. Include your order details, a description of the issue and photographs showing the product you received so the Customer Service Team can investigate a replacement or refund where appropriate.
First check all tracking numbers because multi-item orders may ship in separate packages. If all packages have been delivered and an item is still missing, contact shop@crystalheadvodka.com with your order information so the Customer Service Team can investigate.
Orders containing multiple products may generate separate packages and separate tracking numbers. This means one part of an order can arrive before another even though the products were purchased together.
If tracking indicates a problem or you have not received all products after the expected delivery window, contact shop@crystalheadvodka.com. The Customer Service Team can investigate with the fulfillment and carrier network and determine the appropriate next step.
Depending on the retailer processing the order, the charge may appear as BEVSTACK-WINE/LIQR, Liquor & Wine Warehouse or BEVSTACK. Because payment descriptors can change, verify the current list with the e-commerce partner before publication.
For Crystal Head Vodka online shop questions, email shop@crystalheadvodka.com. We aim to respond to customer-service inquiries within 24 hours. Include your order number and relevant photographs when contacting the team about a shipment problem.
For all other inquiries, email info@crystalheadvodka.com.